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HOW CAN I SHOP? 

I am currently selling the products & services offered on this website!

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Please contact me for any purchase inquiries using this contact form or by email to anaiorga.portfolio@gmail.com 

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*Please allow 2 business days for a response. Thank you for your patience!

HOW  DO I PAY FOR THE ITEMS I WANT? 

Payment method accepted:     E-TRANFER to anaiorga.portfolio@gmail.com 

Currency:     Canadian Dollars (CAD)

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For items in stock  (ie. prints, masks, etc.), payment + shipping is required when order is placed. 

For custom~made items  (ie. line art canvases, garments, etc.), a deposit of half the payment is required to start the project, and the rest can be paid upon delivery. 

HOW CAN I GET MY ITEMS?

Currently, I offer a couple different types of delivery methods:

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1. LOCAL PICKUP:           pickup at my local studio, located near Dundas & Bloor by Dundas West Station.  

2. LOCAL DELIVERY:       in some circumstances, local meetups or delivery option may be available in Toronto. 

3. SHIPPING:                    I offer shipping Canada~wide through Canada Post. 

                                          *Some items are not eligible for shipping! 

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Unfortunately shipping and delivery is only available in Canada at the moment! 

WHAT ARE MY SHIPPING OPTIONS?

Shipping options to Canada on eligible items include: 

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1. LOCAL PICKUP:                                          Dundas & Bloor, TO. 

                                                                         Available evenings & weekends. 

                                                                         Please contact me to make a pickup appointment.

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2. FREE SHIPPING:                                         eligible on orders over $350.

                                                                         7 ~ 14 business days. 

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3. LOCAL DELIVERY / MEETUPS:                  eligible based on location.

                                                                          $15 flat fee.

                                                                          3 ~ 5 business days. 

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4. CANADA POST XPRESSPOST:                 1 ~ 3 business days. 

                                                                         Rates depend on shipping location. 

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5. CANADA POST PARCEL GROUND:        5 ~ 7 business days. 

                                                                         Rates depend on shipping location. 

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*Please note that due to COVID-19,orders may take longer to ship.

Please contact the courrier with any shipping questions. 

WHAT ITEMS ARE ELIGIBLE FOR SHIPPING? 

Items eligible for shipping include: 

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- In-stock & custom prints, framed & unframed. 

- In-stock & custom masks. 

- In-stock & custom garments. 

WHY ARE THE OTHER ITEMS NOT ABLE TO SHIP? 

Certain products are too delicate to ship.

I would love for my valued customers to receive their canvas art and custom projects in perfect, undamaged condition.

HOW CAN I CHECK THE STATUS OF MY ORDER? 

You will be notified on every step of your order's journey, from completion of a project to shipping or delivery!

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Once an order has shipped, I will send you an e-mail with the tracking number. It may take 72 hours for your tracking number to be activated on our carrier's site.

HOW DO EXCHANGES & RETURNS WORK? 

I want you to be 100% happy with your order!

 

However in the unlikely event that anything is wrong with your order,

please contact me at anaiorga.portfolio@gmail.com.

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